Frequently Asked Questions

Here are answers to some commonly asked questions about PayAccel. Please review questions and answers from the other categories under Support. If you do not find the answer to your specific question, or would like additional information, simply contact us at BillSupport@PayAccel.com

How is do I change my Profile (password, email address, add another user to my account etc)?
I cannot remember my password, how do I sign in?
What if I can't log in using Internet Explorer?
What if I can't log in using Safari?
How is PayAccel different from online banking?
How much does it cost to subscribe to PayAccel?
Who authorizes payment amounts and dates?
Can I use PayAccel to pay anyone?
Can I still see the details of my bill before I approve it?
Can I print a copy of my bill?
Is PayAccel compatible with Quicken, Microsoft® Money and Excel?
What happens if I have a dispute with a payee?
Can anyone see my personal financial information?
Is PayAccel available in my area?
How can I get help or have a question answered?
Can I access my bank account balance through PayAccel?
What is my billing address with PayAccel?

How do I change my password or email address or add another person to my account?

On the Home page of PayAccel, click on Profile.  You will be asked to log in.  You will be directed to a secure website where your profile is maintained. An editable version of the Personal Profile page appears. Here you will be able to change your password, change your email address, add or delete another person with access to your account and update other contact information.  Click Save changes when you are done. You will receive a confirmation e-mail stating that your account has been updated.

I cannot remember my password, how do I sign in?

On the PayAccel Home page, click on "Sign In" and enter your username and then click on "Forgot Password".  You will be asked to provide your email address and username on record.  You will then be emailed a temporary random password which you will be required to change when upon signing in again with the temporary password.

How is PayAccel different from online banking?

PayAccel is a Total Internet solution for bill delivery, payment and management. It works with any bank and any payee you may have. While many banks offer the ability to issue payments online, you're still required to track and manage all of the paper bills that come to your house. By receiving your bills and managing the process online, PayAccel truly removes the burden of handling monthly bill payments. And PayAccel allows you to make payments to anyone – even someone who doesn't normally send you a bill. So you can have fewer headaches, fewer worries and a lot more free time.

How much does it cost to subscribe to PayAccel?

Please contact your PayAccel Specialist for Pricing.

Who authorizes payment amounts and dates?

Only you can authorize payments. You have Total control over whom you are issuing a payment to, the exact payment amount, when the payment should be sent or whether to pay the bill at all. If you have a flat fee or regularly occurring bill that you would like to have paid each month, PayAccel can be instructed to do it for you automatically. Please note: Your PayAccel service fee will be automatically debited from your default payment account each month.

Can I use PayAccel to pay anyone?

You can use PayAccel to pay anyone with a U.S. mailing address. To issue a payment from the PayAccel Bill Center, you will need to set up a Payee Profile. Most payees are Business Payees, and many of them can be found in our Common Payees database. Some payees may be a little more unique, such as a neighborhood lawn service or a friend you wish to give a gift check. You can enter Total contact information into a Personal Payee Profile, and we can issue payment to anyone you want. Please note: certain payments, such as tax payments to the IRS are discouraged, but may be scheduled at your own risk.

Can I still see the details of my bill before I approve it?

Yes, PayAccel provides both summary and detail information for your bills. You can view or print a full image of the bill at any time.

Can I print a copy of my bill?

Yes, it's easy to print a copy of any of your bills in the PayAccel Bill Center. Just click on your browser's Print icon.

Is PayAccel compatible with Quicken, Microsoft® Money and Excel?

PayAccel integrates with leading personal financial management software, including Quicken, Microsoft® Money and Excel. It's simple to merge your bill payment data with the rest of your financial records. From the PayAccel Bill Center, select the format that you would like to download your payment data into. You can choose the Quicken and Microsoft Money QIF file format, or the Microsoft Excel CSV format.

What happens if I have a dispute with a payee?

If you have an issue with a specific charge on a bill, you will need to contact your payee directly, just as you do today. You can pay whatever amount you like while you are disputing a specific item or charge, or even decide whether to pay the bill at all.

Can anyone see my personal financial information?

PayAccel is totally committed to safeguarding your personal information and protecting your privacy. PayAccel will never divulge any of your personal information - contact, financial, bill history - to anyone else, period. Click here to read more about our Guaranteed Privacy Policy.

Is PayAccel available in my area?

PayAccel is currently available anywhere in the United States. Due to banking rules and Internet security restrictions, the PayAccel service is not currently available in any other countries. U.S. subscribers can access the PayAccel Bill Center to receive and pay their U.S. bills, even while traveling abroad.

How can I get help or have a question answered?

If you experience difficulty with the service, or if you have questions about your account, click here to contact us. Our staff of trained support representatives is available to assist 24/7. In the Bill Center, PayAccel also features rich, context-sensitive online help that can answer most typical questions.

Can I access my bank account balance through PayAccel?

Yes. Our innovative SmartBalance™ feature gives you secure access to your online bank account information and combines it with your PayAccel payment history to give you a Total and accurate snapshot of your balance. With SmartBalance you get the most updated and accurate picture of your bank balance – all without leaving the PayAccel site – and all for no additional cost! Use of SmartBalance requires that you have an online bank account with one of the SmartBalance enabled banks. For a Total list of the banks that are enabled to work with SmartBalance, click on the SmartBalance button within the PayAccel Bill Center.

What is my billing address with PayAccel?

Upon enrollment, you will be assigned a unique mailing address at PayAccel's state-of-the-art mail processing center in Sioux Falls, SD.

For bills you have redirected to the Bill Center, this will be your billing address. Some merchants ask for a billing address to confirm credit card purchases made by telephone or over the Internet. In addition, your payees may reference this address when verifying your account or identity with them.

For eBills and bills you receive at home, your billing address will not change.